Very Poor Service

I have purchased a Samsung Air-conditioner from Game. And at the same time on purchase I have been informed that only a Samsung approved fitment centre can fit it so that your warranty does not expire , thus Game phoned Fourways Air-conditioning as a supplier. It has been almost 6 days now, and they have not made an effort to let me know when they can fit it, as well as I have contacted them several times to let them know that I have not been contacted. I just wanted to say that Samsung has a saying The world's best product deserves the World's best Service, what alot of lies that sentence says. I would of purchased another Samsung Air-conditioner but now with this kind of service. I rather pay alot more and get better service from both the supplier and service provider. I will also make sure to let all my friends and family on social media know of this incidence so that I can make sure this does not happen to them. I'm not sure what excuse will be used next time I phone as all they have to say is we very busy.