Purchased item Not Recieved , ****???

purchased and pd an item on 18/02/20 , not yet received, sent numerous emails no reply.Below is the confirmation of purchase from them sent to me on 18/02/20: Thank you for your purchase!

Hi ERIC, we're getting your order ready to be shipped. We will notify you when it has been sent. Please allow 2 - 9 working days before shipment arrives to you after payment confirmation is made.

View your order or Visit our store Order summary Vibro Shaper Slimming Belt × 1

R 300.00

Subtotal

R 300.00

Shipping

R 129.00

Total

R 429.00 ZAR