Xmas mess up

Ordered Food beginning of December so collect 24th December at 5PM ( as chosen via there website ) Get called at 3:45pm on the 24th December to say they have closed at 3pm ????? and we must come get our food now . Low and behold food is missing , bear in mind this is all paid for already . Had the manager to call me and apologize on the 27th December , but still did not help the situation nor have i received any form of refund from the HQ about food not received , lets take it one step further , i emailed the HQ on Xmas day to get upper management call me as soon as possible , today being the 29th December and still not a peep from the HQ or the store again , point blank daylight ****** and absolutely shocking after sales service, so i will add this link to the email being sent , HQ at Fournos and upper management please give this a like