Fournos The Valley: Excellent Client Outcome

This is a bad to good situation. I ordered a carrot cake online for collection at Fournos in Craighall Park (The Valley) on 24/12. The cake was available as promised but bottom line it was not great especially since I know how good that cake is. I lodged a complaint with the branch and was promptly called by Ayanda who offered to immediately replace the cake. Seeing as I didn't need one I opted for breakfast instead. I have to admit that the food and service was excellent! We all know that things can go wrong but it's how the business reacts that counts. So a big thanks to Ayanda who took responsibility and kept a long time client. 10/10