Incorrect Order

Disappointed Customer

On the 14th of September I had to host a corporate event and so I decided to order food from Fournos Irene. My order was over R2000 for 20 executives within my organisation. On the day the food arrived , in my disappointment what I ordered was not what I expected ,leaving me with no choice but to serve the food for the event. As per the options on the website (https://www.fournos.co.za/deli-lamb-dishes) I ordered braised lamb cubes with seasonal vegetables, new potatoes and roasted sweet potatoes with sweet chilli, however what I got was dry lamb cubes with no gravy and overall, the food had no flavour which was also not nearly as close to what was being advertised. This situation left me very embarrassed, hence when raising the matter, I expected a monetary refund and an apology. Instead, I got a view of the refund policy and a platter to remediate the situation. The refund policy expects you to view the food and if not happy to return the food immediately, which in reality leaves you in a difficult position because you have people waiting to eat. This was a corporate event with the opportunity for future business for them, however given my experience, I would not use them or recommend to anyone else. Should you consider using them despite my review, please ensure that you are clear about what to expect and do when you find yourself in a similar position like mine.

Regards