Still haven't received the goods I paid for

From arriving to leaving I was very unimpressed with the event \management"but especially with the handling of our complaint.<br> <br> There was no queue management and a lack of signage to let people know where to queue and what the queues were for both outside and inside the venue.<br> <br> When we did eventually get into the gate we were told I tickets did not scan and they had run out of packs at the gate. We queued for an hour and forty minutes"