Pathetic Service from Fouche Motors Sandton

In August 2020, I purchased a used Range Rover Sport from Fouche Motors in Sandton. When I took delivery of the vehicle on the 29th Of August 2020, the dealer informed me that the previous owner still had the spare Key/Remote and they would get it and send it to me after about a week. After chasing them for almost a month, on the 21st of September 2020, they told me they had the Key/Remote and they would send it. On the 23rd of September 2020 after ignoring my calls, I called them and they confirmed they would send the Key/Remote the following week. A week later, on the 29th of September, they told me they could only send the Key/Remote after about two weeks because none of their drivers will come to my area (roughly 44Km from Fouche Motors). On the 3rd of October 2020, I decided to go and collect the Key/Remote myself. When I tested the Key/Remote while I was at the dealer, the Key/Remote was not working, they said maybe the previous owner gave them the wrong key/Remote. After chasing them for a week, on the 9th of October 2020, they told me the previous owner was still searching for the key, and he suspects it was at his other house in Cape Town. I had to chase them for another month and then on the 2nd of November 2020 they told me the previous owner couldn’t find the correct key, they have to purchase a new Key/Remote for me. After chasing them for almost a month again on the 25th of November 2020, I was told I should request a quotation from Land Rover and send it to them to pay for the spare key/remote. On the 9th of December 2020, I requested an update. They responded on the 14th of December 2020 telling me that someone from the accounts department would get back to me that very same day. When I called them on the 18th of December 2020, they said because it was almost Christmas time, they will process the payment in January 2021. On the 26th of January 2021, when I called them I was requested to get a new quotation and send it to them and I did. I made a follow-up on the 27th of January 2021, and they said they did get the quotation and it was loaded on their system, the payment will be processed in 2 days. On the 2nd of February 2021, I called again they said they would check and get back to me. On the 4th of February 2021 when I called to check the status, they told me the quotation I got from Land Rover was too expensive, they got another quotation which was R6000 less, I will have to wait three more weeks to get the key. It’s been more than eight months since I took delivery of the car and I still haven’t received the spare Key/Remote. The owner Mohammed is not taking my calls. Clientele Legal even sent them a letter of demand and they still didn’t respond. Fouche Motors are not to be trusted. They are only nice to you when they are taking your money or selling you a car.