Very bad service received

I called one of their staff members (Tshepo) at the clearwater branch to get an A1 canvas printed and was told to come 4hours later and I could pay when I arrived. When I arrived, 4hrs later he told me he did not do the canvas because he didn't have the frame, yet the main branch is downstairs and he said I would have to go and do the transaction there. I drove 35km to be there. When I got to the branch I paid and when he was called to come print and do the canvas the manager, Faith, told him to tell us that we will not receive it that day and would have to come back the next. This manager never spoke directly to us even though the situation was explained to her by one of the staff members. We refused to leave and then only did Tshepo assist. I'm very disappointed in the level of service received making us drive all the way just to be told he cannot take a frame from their office because of stock . No apology, no explanation... very disgusting