Pease never use these guys.!!

Absolutely the worst service following up on a return. I ordered a binocular before heading of for an extended travel out of the country. As I know delivery can be slow I order early enough for comfort. I did not receive the product on the estimated time and gave it another day. After no reply via email I called in to follow up. I was waiting for nothing seeing that now they did not have stock all of a sudden. I had to call in and hear this news. No notifications to let me know it is out of stock. I asked via phone if it is possible to cancel the order and get a refund. They said yes. I put together a mail with the needed info. Seeing that my mails took so long to be answered I was naive enough to believe it will actually happen and that my refund will happen too. Big mistake. I left the country soon after for 7 weeks. To my surprise when I arrived back home I find a delivered product.

The last two weeks my mission has been to get them to pick it up and refund me. They claim not to have received my mails which I believe is not true seeing that they responded to all the other mails. Now they want to hold me financial liable for delivery because it was delivered after I canceled. I took the product back personally just to get my money back as this seems to be a problem for the guys. They seem a bit hard up for the cash. They are focused more on cash rather than client service delivery. If they had any clue of business they would change their strategy an become professional in what they do.

I will never advise or recommend to anyone to do business with them as the adim to deal with service delivery definitely reduces life quality. You will be better off supporting a different company with better deals and client support.