good prices, but really bad service

Needed a Lens urgently, phoned to enquire if they had stock of the lens i was interested in, they confirmed stock and if I ordered, delivery would be about 2 days. I placed the order and paid on the friday. Following Monday i phoneed to confirm all was in order, they said they're going through their orders, they would let me know.

Tuesday, Wednesday, Thursday I phoned and mailed asking for an update / ETA - nobody returned my calls or e-mails. Thursday evening I mailed saying I'm expecting delivery by COB Friday as I needed the Lens for a weekend shoot.

Eventually Friday, someone returns my mails telling me there is no stock, they're querying with the manufacturer when they will be getting stock. I phoned a different photo shop, who also had no stock, however phoned the manufacturer, who delivered within a day, albeit, a day after I needed it.

Good prices, but absolutely shocking service! - Will never buy from them again. Rather pay more money and actually a get response to my queries.