Worst Service Ever!

I bought my new camera and lens from Foto Digital World on the 31st of August 2017. There was something wrong with the photo's as there was a pink line around everything on my pictures. I went back to them to find out what I can do. I first spoke to Wynand who said I must take picture and send it to him and then we can go from there. I did just than via email (12 October 2017) and asked him what the road forward is going to be. I did not receive any response even after again asking on the 16th of October. So I phoned and was then told that I need to bring in the camera. When I got to the shop Phillip assisted me (27 October 2017) and he told me that it will take 2 weeks then I will have my camera and my lens back in time for our holiday. I phoned in 2 weeks time with "they will phone me back" - that never happened!!! So on 27 November, one month later, I phone again and again was told they would phone me back as they did not have any feedback. Jokes on me as again they did not phone back. They contacted me the first time on the 30th of November and told me my lens is back I can pick it up. I asked then that I would like to have both back. I again phoned on the 1st of December and was told that the did receive my camera. I asked them to test my camera, for which the answer was that they are to busy (doing nothing) and they will not test it I must come and pick it up. As any normal person would see red as their service is the worst, I did raise my voice because up to that point they are not helpful at all. I was told by Phillip that my camera and lens is fixed. I collected my camera and lens and nothing was fixed! The problem is still there! They now want me to take it back again. I can't believe that they are still in busy with the bad attitude and poor service. I now need to take my camera and lens to someone else to try and help me get it fixed, because these people don't want to help me get my camera working. It is the most money I have every spent on a camera and I have nothing to show for it.