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Demi F

1 reviews | Active since Jul 2016

13 Jul 2016, 10:48

WORST EXPERIENCE WITH FOSSIL

<p>over 2 months ago i bought myself a Fossil watch. ONE week later it was not working properly anymore and had to be taken in for repairs. They informed that it seemed to be just a battery that needed to be changed. they said it should be done within 4 weeks. every week i phoned them and they always said it should be done next week Ma'am. I waited 2 MONTHS!!!!!! once the watch was back it STILL WAS NOT WORKING! I then asked for a new watch and was told that after having it for over 1 month YOU CANNOT GET A NEW ONE!!!!! They took 2 months for the ''repair'' and now after paying almost 3,000 Rand I have no watch. I got told they want to repair it again! I am going on holiday next week WITHOUT a watch that i HAVE PAID FOR. I am extremely aggravated and annoyed because I thought Fossil is a good brand. WHAT A JOKE! They treat their customers badly and do not even care about them. I will never buy anything from Fossil and i will make sure to tell everyone i know even my friends overseas about my terrible experience with Fossil. This is absolutely unacceptable. Is there a rating option worse than terrible?</p> <p> </p> <p> </p>

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Replies (1)
Fossil
Fossil's reply13 Jul 2016, 11:54
Official

Dear Demi

We sincerely appologise for the inconvenience and poor service you have received. Our Service department have made contact with you and are currently busy working on a solution.

Kind Regards

Best regards,