1 reviews | Active since Jul 2016
WORST EXPERIENCE WITH FOSSIL
<p>over 2 months ago i bought myself a Fossil watch. ONE week later it was not working properly anymore and had to be taken in for repairs. They informed that it seemed to be just a battery that needed to be changed. they said it should be done within 4 weeks. every week i phoned them and they always said it should be done next week Ma'am. I waited 2 MONTHS!!!!!! once the watch was back it STILL WAS NOT WORKING! I then asked for a new watch and was told that after having it for over 1 month YOU CANNOT GET A NEW ONE!!!!! They took 2 months for the ''repair'' and now after paying almost 3,000 Rand I have no watch. I got told they want to repair it again! I am going on holiday next week WITHOUT a watch that i HAVE PAID FOR. I am extremely aggravated and annoyed because I thought Fossil is a good brand. WHAT A JOKE! They treat their customers badly and do not even care about them. I will never buy anything from Fossil and i will make sure to tell everyone i know even my friends overseas about my terrible experience with Fossil. This is absolutely unacceptable. Is there a rating option worse than terrible?</p> <p> </p> <p> </p>
Dear Demi
We sincerely appologise for the inconvenience and poor service you have received. Our Service department have made contact with you and are currently busy working on a solution.
Kind Regards
Best regards,
Dear Demi
We sincerely appologise for the inconvenience and poor service you have received. Our Service department have made contact with you and are currently busy working on a solution.
Kind Regards
Best regards,
