Worst customer service ever

I took my fossil watch in a couple of months ago to be repaired. The waiting time was 6-8weeks. I also asked that they give me a quote before repairing the watch as I would rather buy a new one if repair costs are going to be high.<br> About 2 months later I haven't heard anything.<br> I visited the shop after getting an sms to tell me that the repair has been done (no quotation was ever given to me). I told them about my unhappiness of how they dealt with the repair after I asked for a quotation before the work being done and one of their salespersons told me that she will deal with the problem and come back to me. <br> She never did.<br> I have called more than 20times. Each time there was a new excuse, a new person I needed to deal with.<br> The last time they told me they have no idea where my watch is and they cannot help me. They wil find out and let me know. This was 2 weeks ago. I am still waiting for anyone to get back to me.<br> My watch was given in more than 5/6 months ago!! I need my watch for work and have been struggling to get any help from Fossil Woodlands.<br> I am very unhappy about the service and would never buy anyone a fossil watch if this is the service they can expect!