1 reviews | Active since Jan 2017

26 Jan 2017, 07:21

Watches Repeatedly Break

<p>I own two Fossil watches, the first one was sent in for repairs about 4 times after pieces of watch face fell off.</p> <p> </p> <p>I bought a second (for whatever reason) in Dec '15 and the whole mechanism shifted to two O Clock. I sent it in in Sept '16, it came out a month later and once again, its shifted again.</p> <p> </p> <p>Fossil watches are badly made and spend most of the time in service, where they can take over two months to be repaired. I will not buy another.</p>

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Replies (1)
Fossil
Fossil's reply01 Feb 2017, 17:43
Official

Dear Mr. Cumming

We have escalated this matter to our Service Department, they will make contact with you to assist in resolving your concerns.

We humbly apologise for the delays and inconvenience.

Regards