Watch repairs gone horribly wrong

<p>Took my watch in for repairs end of June 2016. 11 weeks later I have received no notification nothing (which is concerning). I went in to follow up and my watch is brought to me as completed. I inspect the "work done", come to find out nothing has been done at all, and not even a simple battery change, which I requested for. So 11 weeks later nothing has been done, no follow up from Fossil, the amount stated that I owed was incorrect, and now my watch has gone back (probably for another 10-11 weeks) for repairs with a simple "Sorry". Not the kind of customer service I expected from a high-end brand such as Fossil.</p>