Watch repair disaster

Looks like I'm not the only one affected by Fossil's terrible customer service. My watch was booked in via American Swiss Walmer on 28 October. All I know to date is that my watch was received by the Fossil workshop in Cape Town and that a technician would take a look and I would get a quote.

I was hoping to wear my watch at my wedding on 24 December but after reading other reviews, I feel I got my hopes up. I don't want to fight; I just want my watch back.