Watch Damaged by Service Department

I booked my watch in for repairs 23/06/2015 at Fossil Pavilion, Kzn for a new battery and strap replacement.<br> The watch was inspected thoroughly by the assistant on 23/06/15 who noted that the casing was scratched, caseback scratched, strap worn and Glass has no scratches.She showed me all the defects and scratches on the watch before she logged the Job Number.<br> The watch in question was collected on 15/08/15 after receiving sms from store to collect on 14/08/15. The is 7,5 weeks turn around time. The terms and conditions state up to 6 weeks for importation of spare parts.<br> There is no answer at the repair department or you get transferred and no one answers.<br> <br> Upon receiving the watch (15/08/15) it was opened by the shop assistant Upon inspection I noticed that the glass was scratched and informed the assistant who was present . <br> My concern is the lack of quality control at the service repair center. I paid for the new strap and battery and I still dont have a watch. How can they scratch the glass on my watch and send it back to me. Dishonest and total lack of respect for peoples belongings. DONT BUY FOSSIL WATCHES due to bad back up. Talia Rhana was very helpful at the store.