VERY Poor Service, Ruined My Watch.

For those who own Fossil Watches, I advise that you steer clear of doing any servicing with Fossil.<br> <br> My watch first went in during May 2014 to have the battery replaced and to have the 12 reglued. This took 3 months and the watch was sent to head office in Cape Town.<br> <br> I collected the watch in July 2014 and a month later, the 12 had fallen off again and taken with it some of the indicators for 1, 2 and 4. Since the bits were still knocking about within the glass, I had asked them to reglue them again and to please use more glue this time.<br> <br> Another long wait and when my watch returned in December 2014, the 12 had been replaced with a completely different number set and the other indicators had not been stuck back on at all.<br> <br> I immediately sent it back and asked them to sort it out.<br> More time passed and it finally arrived back for me to collect last week, March 2015, with a simple note saying that there are no dials available at head office.<br> <br> Needless to say, I asked for a refund for this useless service, which once again has to go via head office, so not sure what will come of that. I am totally disappointed in them and not my US Imported, 5 year company watch will never be the same.