Very disappointing service

I bought my fossil watch about 3 years ago. I had it a few months when the battery stopped working. Took it in, they replaced the battery and few months later same thing happens. This happened a few times till eventually i told them just before the warranty expired that there is something else wrong and to fix the watch now. A few months ago the battery stops working AGAIN! Send it in again and told them to fix the movement because obviously all theyve been doing is replacing the battery. I contacted them a month later and they said my watch is at dispatch and will be delivered to canal walk that following week. Its now three weeks later and the watch is still at dispatch. Ive made numerous calls and every time its the same story. I have been a loyal customer of fossil for years and years but i have never had bad service like this before. Fossil is going down the drain and its such a pity because they have beautiful watches, but i think this will be my last fossil watch. If they had repaired my watch from the start i would not be having this problem again and again. Truly disappointed in this brand.