Unsatisfied Fossil Customer

I have since took in my watch for repairs in 1st week of February 2018, I have never received any feedback from Fossil Menlyn. Apparently it takes about 4-6 weeks for the belt replacement. I called in March 2018 to make a follow up, called again in May to make a follow up as I thought I gave them enough chance then I was told the system is down and they will call me back in vain. On 30 May 2018, I received a threatening sms " dear value guest just a reminder that your repair is ready for collection please note that failure to collection will result in your repair being sent back to Cape Town regards fossil Menlyn ********** 963". This is a pure maladministration as I have just received this kind of message only in May and the last time I waited for a call back from the shop in vain. South African business is being deterred by lack of commitment and empty promises by workers and until we complain to improve the service. I am not happy about Fossil Menlyn, the last time I took my watch in Fossil centurion I received the best service.