Unacceptable customer service at FOSSIL

<p>I went to Fossil at Sandton yesterday to look for a purse. I was so happy as I found a purse that I like. However, the purse had a scratch on the right hand side so I asked the store consultant if it is possible to source me another purse from another branch as the quality were substandard. But the consultant was very sure that this was not a scratch but rather pressure exerted while packaging and looked at me funny. The consultant proceeded to check the system and identified that rosebank mall has stock. I was excited to hear the news however, another consultant notified the store consultant and me that they will incur costs for shipping the purse from rosebank to sandton and they did not seemed eager to assist me due to that. I cannot believe my ears!! how can you tell a client that!!! What kind of service was that!! The attitude expressed by the consultants were utterly unacceptable and they looked so unfriendly and uninterested in my needs. </p> <p> </p> <p>I must say the quality of the staff was super poor and does not even meet the standard of the service and attitude that any customer should experience or expect to experience from an international brand store!! </p>