Think before you buy a Fossil

About a 2 years ago, my wife bought me a Fossil JR9990 and I was pretty impressed with my watch..

Fast forward to about 9 months ago when my wife bought me a bought the CH2564 Chrono watch. I like Stopwatches and the Chrono on a Blue backdrop was exactly what I wanted. The Sales Agent confirmed that the watch was a fully functional unit. I had for about 6 months when I one day needed to use my Chronograph, only discover the following: 1. The minutes hand/timer on the Chronograph stops when it reaches the 30min mark and doesn't move further 2. The hour hand/timer on the Chronograph doesn't react to the Stopwatch function whatsoever, even if you reset the Stopwatch

This is where the problem started. I have had the watch back and forth at Fossil and was recently informed by Fossil UK - via email - that the Chrono dial at the 3hr mark of the watch is a...... wait for it, a 24Hr Army indicator watch and not the 3rd leg of the Seconds, Minutes and Hour combination of the Chrono..on top of that the Chrono is only a 30min Chrono... it actually stops at 30min and stays there..

This was never conveyed to me in any way by the Sales Agents and the inability of Fossil SA (or their Agents) and Fossil UK to understand my dilemma is mind-blowing.

I do not disagree with Fossil's design principles - that is their prerogative, however if I was told from word go what I was buying, why would I now query it.. I bought the watch because it was specifically explained/sold to me as a Chronograph with full Stopwatch capability, Seconds, Minutes and Hours..

Will I buy a Fossil again? NEVER, EVER.. Do I have anything good to say about FOSSIL, definitely not and my current query with them leaves a very bitter taste.