They just can't get an order correct

After purchasing a watch I requested that an alternative strap is ordered since they don't keep metal straps in store.

This was done during the first week in March. The order arrived in April but was the incorrect strap (it was the same one that the watch came with). I corrected the order and ensured that the order code was correct. The order was then placed again. Another month passes and the order arrives but is, once again, the exact same strap I received with the watch.

I am now told that I have to wait another month before they can get me the correct strap.

I was under the impression that the company was reputable but after this experience, I am confused as to how they keep their head above water.

Should Fossil have any interest in further business with me they can make contact and assist in rectifying this issue.