TERRIBLE SERVICE! repairs for 5 months, it redic

as per my previous email to fossil with regards to a watch that went to repair, I was promised a manager will contact me, till today 3 weeks later nothing, no one contacted me to tell me about the progress of the watch, I went to fossil shop AGAIN! and only this time it was there, BUT still not repaired, I am highly disappointed and with this I have asked, pleaded and Begged you guys, IM DONE! can I just have my full refund back, as the watch was still under warrantee, Please note I don't want to change it, or have a voucher or anything! I want my money, I am disappointed in Fossil as a brand and more esp. with management with regarding my issue. so since you guys have had it longer than I have. you can keep it, or resell it or ...I am DONE!