Terrible service

<p>I recently bought a smart watch at the waterfront store. Although staff are friendly they really don't understand their products. I asked about a specific function on the watch and they confirmed it has this ability. And it doesn't. Several follow ups and 6 weeks later, we have made no progress. Really dissapointing. No customer service, despite promising to save the situation. No answer at head office ever. Customer service only available in UK it seems. I really hope this will get some response. </p>