Terms and Conditions a lie

Firstly, I wish to state that my entire family owns a Fossil watch, because it is great watches. After this horrible service I have received, i am reluctant to advise anybody I know to buy a Fossil watch ever again!<br> <br> I handed my watch in on the 29th January 2015, at Fossil in Pavilion (Durban) to get my cracked face repaired. I was told that it will take 6-8 weeks to repair, although your Terms and Conditions on my receipt states that normal turn around time is 3 weeks and turn around time if a spare part needs to be imported will take up to 6 weeks!<br> <br> I phoned in last weekend to follow up with the repair progress, a lady called Cynthia said she would follow up and come back to me. Still waiting for feedback. Phoned again this weekend, same lady on the line. <br> <br> Tells me that she does not know where my watch is and how long it will take. After informing her that if she does not know where my watch is, then basically I see it as ******.<br> <br> Once again was promised I will get feedback, another empty promise. <br> <br> I will take this matter further with The National Consumer Commission (NCC) if Fossil does not sort this out ASAP and I will definitely NOT be paying for my watch repair!!! <br>