AV
Anri V

1 reviews | Active since Jan 2016

26 Oct 2017, 09:39

Still no response after 6months

I handed in a pendant with a missing stone for repair on the 11th of May and have had no response or update from the store ever since. I phoned twice and also went there twice only to get empty promises. Unacceptable service

0
Replies (2)
Fossil
Fossil's reply26 Oct 2017, 10:19
Official

Dear Arnri

Please be advised the unit is ready for collection at the store. The store have been trying to get hold of you, but have not been successful. We tried to call you this morning, but no answer.We sincerely apologise for the delay and inconvenience

Regards

AV
Anri V's update26 Oct 2017, 16:33
Reviewer Update
So strange as I always phone back-even this morning. Weird how I never received a message or voicemail either. But none the less, seems like hellopeter helps to get prompt response. Regards