Shocking customer service

We bought a Fossil watch Aug 2014.The watch has been fogging up since it was purchased. Then in November 2014 the strap of the watch broke. I booked it in at the Centurion Fossil shop for repairs for the both the strap and the fogging up. It took 3 months for the strap to be repaired, and when the watch finally arrived back, the only fixed the strap and not the fogging up. I made it very clear that I need the watch by the end of Feb as I am relocating to Port Elizabeth. So the watch has been sent back to have the fogging up of the watch fixed and then I receive this pathetic sms \"Dear valued customer