Recently I had the misfortune of purchasing a smart watch from the Fossil shop situated in the Mall of Africa for R4000, after calibrating it with my IPhone I wasn’t impressed and immediately called them the next day notifying them of such, they agreed to refund the purchase. I followed their instructions and presented the watch back to them with all the required documentation. To date I have not received the refund nearly three weeks later despite me calling in and enquiring what are the delays in processing the refund, despite admitting that they have my contact details they refuse to make contact with me nor process the refund.
I intend opening up a charge of theft against them.
Recently I had the misfortune of purchasing a smart watch from the Fossil shop situated in the Mall of Africa for R4000, after calibrating it with my IPhone I wasn’t impressed and immediately called them the next day notifying them of such, they agreed to refund the purchase. I followed their instructions and presented the watch back to them with all the required documentation. To date I have not received the refund nearly three weeks later despite me calling in and enquiring what are the delays in processing the refund, despite admitting that they have my contact details they refuse to make contact with me nor process the refund.
I intend opening up a charge of theft against them.
Hello
Your comments have been escalated to the Area Manager and Retail Manager for comment. One of them will contact you directly to resolve this issue.
Regards
Best regards,
Hello
Your comments have been escalated to the Area Manager and Retail Manager for comment. One of them will contact you directly to resolve this issue.
Regards
Best regards,