Repeated issues with Fossil watch and terrible customer service.

This is now the second time I have experienced problems with this Fossil watch, which makes the poor service I have received even more frustrating.

I visited the Fossil store at Pavilion to have the faulty watch exchanged and arrived approximately 10 minutes before their advertised closing time. I was refused assistance because staff said they had already closed. I subsequently complained to Fossil head office and received no response.

I returned to Pavilion the following day, only to be told that they still could not exchange the watch because a replacement needs to be ordered from the Menlyn store.

I have now had repeated problems with the watch, made two trips to the store, contacted head office and still have no resolution.

At this point, I expect Fossil to resolve the issue without any further inconvenience to me and to provide a sincere apology for the poor service and unnecessary time I have spent trying to resolve a recurring problem with their product.