Repairs - bad service

To whom it may concern,<br> <br> I took my Fossil watch in to the shop for a strap to be repaired. As per the Terms and Conditions on the slip and per the information given to me by the various people I have spoken to at the shop - the turn around time for this type of repair where a part needs to be ordered from overseas takes 6 weeks.<br> <br> I took in my watch for repairs on the 26th of January and we are going into week 9.<br> <br> Every time I phone the shop the watch is apparently being worked on - but no one can tell me when it would be ready or why it is taking so long.<br> <br> I am very disappointed with the service of Fossil. I always supported the brand and have bought from this shop multiple times and I have spent lots of money - with getting poor service in the end.<br>