Repair of Fossil Silver Watch

<p>Good Day</p> <p>&nbsp;</p> <p>I brought in my wrist watch for repair to the Sandton fossil store to request the repair/replacement of the glass as it was cracked. Watch was booked in 06-02-2016. I was informed by the consultant that the repair can take between 6-8 weeks and i would be contacted on completion and cost.<br />After a few calls and 10 weeks later it had finaly return from repair, note: i this was my 3rd trip to the store for collection, i opened the bubble wrap from the watch instore to find that my watch was still not fixed. The sales consultant appologised and advised that i would be contacted by the store manager during the co**** of the week with an update on the situation and time-span for rectificaiton of the problem.</p> <p>I then waited 2 working days and recieved no calls from the store manager, eventually i called in and spoke to a Jean (store manager) and expressed&nbsp;how unsattisfactory the service recieved was and was just told that the factory manager is working on the situation and i would be advised once a resolution has been found.<br /><br /></p> <p>i am yet to be contacted and to recieve my watch fixed back.<br />today marks just over 13 weeks of unsatisfactory service from Fossil.</p>