Product quality & branch staff

I've been looking everywhere for one of the Fossil Gen 3 Smar****ches finally I found one on 31 December 2017 on Dubai International Airport seeing as South Africa does not stock the touch screen Smar****ches. On 2 January 2018 I went in to Fossil Centurion where I placed an order for a 18mm Black with rose gold clip silicone strap so that I can exercise with it, to get an sms on Friday saying it's ready for collection. I got to the Fossil branch Friday 2 February only to find that I was sent the exact same nude leather strap that my watch already has. Apparently head office believes that I can exercise with a leather strap. No I wouldn't have ordered a silicone strap then. No Branch has an 18mm silicone strap in stock, now I need to wait another 6 weeks for something I already ordered and Fossil *****ed up. See receipt of order clearly stating black silicone strap, don't know how that can happen.

Yesterday 3 February I started noticing discolouration of my watch. My watch is a rose gold Gen 3 Q Venture and I find it totally unacceptable that for a watch that cost me almost R4000 that the rose gold is already starting to dissappear. How will this be sorted out seeing as South Africa doesn't even stock the Gen 3 Q Venture.

What kind of quality product is that then? It's unacceptable I've only had this watch for a month. Please advise on how both of these problems will be sorted out.