Poor Service and workmanship by Fossil Menlyn Mall

I bought my wife a watch 23 November 2018

within 7 months of buying the watch it stopped working.

Took in the watch for repairs and got it back around may 2019, the watch stopped working again on the same problem as the initial complaint.

I submitted the watch on 20 October 2020 and todate I haven't received any feedback from the store.

this is despite a number of follow up calls and the emails I have been sending to emails to the repairs manager requesting that the store consider giving me a new watch as my wife barely used the watch as it has always spent time in their repair room.

I feel aggrieved and cheated by the store.

For such a big store claiming to care about the clients is disturbing