Poor Service

I have owned quite a number of Fossil watches over the years and have always liked the brand very much. As a rule I only take my watches to Fossil for service or battery changes. Unfortunately the last time my watch went for a battery replacement it was not properly sealed and got water damage. I sent it in and clearly informed them what happened. A few weeks later I was contacted by the repair Centre and told that I would have to pay for the repairs. I stated that I was not willing to pay because I felt it was not my fault. A few weeks later my watch was ready for collection and guess what, I had to pay.