Poor Service

My husband bought me a white leather band for my birthday at the end of last year at Fossil & i was extremely excited as i lost my white DKNY watch when we were in the States 2 years ago. After a month the watch took on every color i was wearing and i took it back to Fossil Canal Walk, only to discover they cannot exchange the watch (it was 37 days), their policy was 30 days. I asked for the manager, but he or she was too busy too come see me. I also had conflicting information from the employees there - the one on the phone said they would exchange, and the other one said they have to send it away. It then had to be sent somewhere. I advised them that i didn't want the white watch,they must rather give me a darker color as i don't want the same thing happening. They advised it would take 6-8 weeks.<br> <br> Well, i am now in the 9th week - and NO WORD from Fossil with what is happening. No apology, nothing. I am disgusted that you pay so much for a watch only to get service like this.