Poor service

Handed my watch in at American Swiss, that is where I bought it, for repairs 6 weeks ago. Received a SMS that it was repaired and can be collected at American Swiss where I handed it in, on 27 May 2021. On 28 May 2021 I went to American Swiss, paid the repair cost just to be informed that the watch is still broken and have to be send back to Fossil. Seems like if Fossil do not care about after sales service which is a negative specially within the current economic struggle we are experiencing. They properly is not influenced by the economic struggle and do not need customers.