Poor Quality for high prices

I am very disappointed with the service at Fossil Gateway. For such a brand to be giving customers bad service is shocking. My husband bought me a Fossil leather strap watch on the 05 May 2019, this watch has been giving me problems since. I took my watch at Fossil Gateway on the 04th September 2019 as the Crown comes out from time to time when using it and on the same day, I placed an order for the strap for my other watch. Received the SMS on the 18th October 2019 that my watch was ready for collection. The watch is giving me the same problem and I still haven’t receive the strap for my other watch and I have been told to bring my watch in again for assessment. This is so frustrating that I would not have a watch for another 2 months. It is very disappointing for the brand of this caliber to not take their customer seriously.