Poor Quality and Service

<p>I bought a new Rose Gold watch for my daughter from Fossil Centurion. After 2 and a half months the Gold started coming off. We took it in and was told the watch will be swapped out. They would source a new watch from the Cresta branch and call us when it arrives. We never received that call.</p> <p>When I followed up a week later, I was told the watch had to be send to head office first before they could send it to the branch. Another week later I was again told the watch has not arrived yet. I subsequently followed up two more times. Every time I had to explain myself again and my details were taken. Every time I was promised they would call me back. I never received any calls from anyone.</p> <p>When I called in the fifth time, again I had to explain myself and my details were taken. This time I was told that I had to bring the watch in so that they can send it away for repairs and it would take six weeks!</p> <p>This is the third Fossil watch we have problems with. Never again will I buy a Fossil product!</p>