1 reviews | Active since Sept 2016

05 Sept 2016, 14:50

Poor initial service, good follow-up, reoccuring faults with product

<p>I initially posted this review: https://hellopeter.com/fossil/complaints/9-weeks-no-news-of-my-watch-being-repaired- ********** to which I had joy.</p> <p> </p> <p>Less than a year later, the watch has the same problems (except now both timer hands have fallen off). PLEASE can someone help??</p>

0
Replies (2)
Fossil
Fossil's reply07 Sept 2016, 08:28
Official

Dear Jamie

We have escalated this matter to our Service Department. They will make contact with you soon to assist.

We sincerely applogise for the inconvenience

Regards

's update25 Oct 2016, 10:03
Reviewer Update

Went to go fetch my watch on Saturday and while the dials were reattached, they do not reset properly to where they are supposed to be. I did not accept the watch back and am at my wits end. Have tried calling and have left emails with no response...

HIGHLY unsatisfied and irritated!