POOR CUSTOMER SERVICES

<p>I have bought a Fossil watch for my daughter in December 2014. Since then the watch has been in for 2 different repairs at Fossil Canal Walk. 2 Months ago I took the watch in for the 3rd time ... different problem. I was promised that it will take a week for repairs, after I complained that we had to wait for weeks at a time (and everytime I had to follow-up). This has been now 2 months. Still NO watch. I was promised delivery at the shop today after 2pm. Needless to say it is no 2:15 still no watch. I am so dissapointed!!! This is not a cheap watch and suppose to be reputable make!! I wonder if the 2 year guarantee which now expires will be extended as previously promised with the other 2 times repaired??</p>