Poor customer service with repairs

I bought a Fossil watch on 5/11/2011 with stones set around the face. After 5 months it had to go for repairs. Stones were loose and lost. I was not satisfied with the quality of the watch and requested a refund or an exchange. After that, repairs had to be done again on 2 occasions in the same year. In total the watch was of no use to me for more than 4 months in the first year. At this stage Fossil still did want to see that there was a problem. On 13/7/2015 it needed repairs again for lost stones and a stuck hour hand. I stated my complaints to S.Keren and they offered me a 50% discount on my next purchase as they could not repair the stones. The Fossil Store Manager and I agreed that this was not good enough. She was so kind to forward my complaint to Warren the Area Manager. He phoned me the same day and promised to come back to me within 24h. 2 weeks later and no feedback to me or the Fossil Store. Seems to me Fossil does not value their customers!! If anyone reading this was considering buying a fossil watch, think twice. It is not worth the trouble.