POOR CUSTOMER SERVICE

After 15 years, my Fossil Steel Watch internal mechanism gave up. Had to send it for repairs at a cost of R 600.00 (cost not the issue). Collected it yesterday and to my dismay (maybe I was expecting a little much), the Fossil RC did not even bother polishing the watch. I suppose my idea of excellent customer service is different to Fossils. I really thought that as the watch was at the repair centre, and they were replacing the mechanisms, they may just check that all working parts were in working order. The minute dial on the face of the watch has not been able to turn in the last couple of years....could be dirt which is preventing the dial from moving. The black paint in the grooves of four of the minute numbers is partly gone. Surely it would not bankrupt Fossil to fill in these with paint. <br> This is the total opposite of the excellent service I received from Cape Union Mart when I returned my 10 year old K-Way rucksack for repairs 6 months ago. Cape Union repaired the items I requested and went beyond my request and repaired 2 other areas on the rucksack without charge. The bag looks brand new again.