Poor Customer Service

I purchased a fossil wallet from the Gateway Branch 14 November 2015 and paid R999 cash. I did explain to the sales lady that it was a birthday gift and she said if it was not suitable I could return it within 7 days which I did on 21 November 2015. I was told telephonically before that that I should see Ivanita. When I arrived at the store at approximately midday Ivanita said that she had no cash and I should return in an hours time. When I did she said that Amina from head office would process an EFT on Monday 23 November 2015. After several calls and promises no monies have been deposited. This is unprofessional and unacceptable.