Poor Customer Service

<p>My Fossil Watch's back plate and strap connector broke when the ***** came out.. (only had it for 6mnts). I went in to Fossil Menlyn Pretoria to find out what could be done and how long it will take to fix. The ladies in the shop said they don't keep the *****s or the straps, they will have to send it away and that might take 6-8 weeks. But will have to send an email first to Cape Town to enquire.. They would get back to me on The Monday morning seeing that my visit was over a weekend</p> <p>Thursday I still did not have a call or email regarding the fixing of my watch. I love Fossil But seriously the customer service is shocking! To be told you can wait 6-8 wks to fix it and then this is nt even guaranteed as they might not have the srew in CT. And then on top of that also not get any feedback from the staff in store. I went back to the store just to find out that they had a reply to say they dont' have the *****, but no one bothered to let me know. </p>