Pathetic service

<p>I took my watch to the canal walk fossil branch for minor repairs the beginning of June 2016 where they informed me the turn around time would be 4-6 weeks. After numerous calls to the shop I was informed that I could collect it on the 31 July 2016. When I finally received my watch 8 weeks later after inspecting it it was visibly clear that while it was on the work bench no care was taken to protect the glass face as there it looked as if sandpaper had scratched the entire surface. The watch was immediately taken back by the sales agent and informed me it would be sent as an urgent repair and I would not wait as long for it this time. Well this is 6 weeks later and no answer. I went to the branch last week Thursday 8 September and the agent could not give me any feedback and ensured me she would call the next day. Once again no feedback. I called the branch today 12 September only to speak to another agent would told me that I would only get my watch back by mid October 2016. To wait almost 21 weeks to get your watch back for minor repairs leaves a bad taste in ones mouth and does not look good about the after sales service of fossil. I was also now informed that due to poor workmanship I must pay a reduced price for the repair of the glass face or if they can't repair it I will get 50% off my next purchase. After this type of service why would want to buy another fossil watch.