Pathetic Service

On 13 December 2015 I took my Fossil Retro Traveler Chronograph (Smoke) in to Access Park to have the clasp repaired (the clasp pin had somehow dislodged).<br> on 11th January 2016 I called Fossil SA to enquire since the receipt said 3 weeks, I was informed that they were waiting on parts from Germany. Fossil SA gave the reason for the delay as being due to the festive season. Why then not inform me of this!? Yet they take my watch with a contractual like agreement on the service receipt stating 3 weeks. I called again on the 25th January 2016 and was informed by Obe that they were still waiting on parts from Germany. Does no-one at Fossil have the decency of informing their customers of possible delays?? I called again today 3rd February 2016 and was told it'll take another week... ANOTHER WEEK!? 9 weeks to replace a clasp!!? <br> I asked when they had received the clasp, and was told that they had received it the 29th. Today is the 3rd, they've had the clasp for a weekend and 3 days and couldn't fit it!?<br> Today, Shaquil said that I would have my watch by tomorrow. Let's just hope the level of service improves and I actually get my watch back \tomorrow\""