Ongoing watch repair

I visited the Sandton City branch of Fossil on the 18 April '15 to request the replacement of the glass on my watch. I was advised that the repairs would take 6 weeks as, more often than not, the part is not held in stock and would need to be requested from Germany. <br> <br> 6 weeks later, 30 May, I followed up with the store to ascertain whether the repairs had been completed. I was advised that there was a delay in sourcing the part and that the watch would be ready for collection on 20 June. <br> <br> I again followed up with the store on the 20th June, only to be advised that the watch was not ready for collection and was in \dispatch". I was asked to follow-up on the 26th June"