Non existent customer service

I will never buy a Fossil product again. I have a bag which was given to me as a gift. One of the strap connectors broke and I took it into the Cresta store to find out if they could repair it. I was happy to pay for it. After a number of weeks I went into the store to find out what the progress was and was told the repair centre needed a proof of purchase which I did not have but I did have the transaction date, the store it was purchased at (Rosebank) and the value as I had extracted that from my bank account. The handbag had beed sent back to the Cresta store and I then requested that it be sent to the repair centre because I wanted it repaired. The repair centre insisted on a proof of purchase again! It is quite clear it is a Fossil bag- the brand name is on it! Eventually it was agreed that they would repair the bag. The manager of the store- Lucia- indicated that she would contact me back and let me know what was happening. I did not receive a call at all except for an email forwarded from the service centre indicating that it would cost me to repair the bag. I requested that they contact me and let me know how much it would cost. No call, No email to this effect. Last week Friday I called the store and was told by Neil that it would cost me R120 to have the bag repaired and it would be at the store by today (Friday the 17th of November). I have just called the store and the bag has not been returned and has not been repaired. Promises every time I call and absolutely no adequate explanation for the complete lack of interest and follow up. Today I have requested that Lucia contact the service centre and get them to return my bag . I will get it repaired somewhere else and I will never purchase another Fossil product. I have purchased many of your products before but am afraid that this is not what I would expect from what I thought was a premium brand. Paulina French **********