NP
Neil P
1 reviews | Active since Mar 2009
11 Jun 2015, 16:18
Never buy Fossil ever again.
I have sent my watch back to fossil 3 times to be sealed. The last time it was wet inside and dirty with a type of rust and I sent it back and asked yet again to be sealed and cleaned. After waiting months I picked it up today and they didn't even bother to dry clean or seal it. Fossil just sent it back after 10 weeks and didn't even bother to fix it or even dry it. Now they tell me I must send it back again to the most *********** company just to wait 2-3 months and get it back not fixed and then send it again. I have got a personal and bussiness email list of 32000 customers that i will send this complaint and all corespondence to. You have 5 days to sort this out.
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Replies (1)Fossil's replyOfficial
11 Jun 2015, 16:51Hello npretori,
Please accept our sincere apologies for the inconvenience you have experienced in respect to the poor service received.
We at Fossil pride ourselves in keeping our customers satisfied, and in this case , unfortunately, have failed to do so
Our Service department will make contact with you soon.
Regards
Please accept our sincere apologies for the inconvenience you have experienced in respect to the poor service received.
We at Fossil pride ourselves in keeping our customers satisfied, and in this case , unfortunately, have failed to do so
Our Service department will make contact with you soon.
Regards
Fossil's reply11 Jun 2015, 16:51
Official
Hello npretori,
Please accept our sincere apologies for the inconvenience you have experienced in respect to the poor service received.
We at Fossil pride ourselves in keeping our customers satisfied, and in this case , unfortunately, have failed to do so
Our Service department will make contact with you soon.
Regards
Please accept our sincere apologies for the inconvenience you have experienced in respect to the poor service received.
We at Fossil pride ourselves in keeping our customers satisfied, and in this case , unfortunately, have failed to do so
Our Service department will make contact with you soon.
Regards
